A member of
The Member Section is our group-wide portal solution which is used by customers of almost all business segments of Deutsche Börse Group. Within the Member Section several self-services are offered to Eurex Trading Members, Clearing Members and Vendors. The Member Section provides a responsive user interface with access from any device. The client portal makes the interaction for customers easier through transparent processes.
This website will provide information on:
Information about the Member Section releases are available under: Member Section Releases.
Known Limitations (20 Oct 2021)
Issue | Solution |
Due to a technical error, users are sometimes unable to apply for admission as an exchange trader. During the booking part some users receive the error message: Due to "More then 1 active attendee with same email existing” |
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Services available via the Member Section
Service
This service contains all user administration topics. Members can create and edit their personal data and request permissions on services they need within the Member Section. They are included all the functionalities under the tab “My Profile”, “Change Organization”, and “Switch User Account”.
Contact
Member Section Support Team
T +49- 69 211 17888
member.section@deutsche-boerse.com
Service times: From Mon 09:00 until Fri 18:00 CET
Service
This section allows you to maintain company users. In particular, user self-registrations, deputy assignments, as well as user accounts that are registered under the company.
Contact
Member Section Support Team
T +49- 69 211 17888
member.section@deutsche-boerse.com
Service times: From Mon 09:00 until Fri 18:00 CET
Service
Members can monitor and manage their technical connections to the various trading systems by managing requests and configurations, and incident tickets. The maintenance of the Technical Users is also done within this section.
Contact
Customer Technical Support / Technical Helpdesk
Please contact your Technical Account Manager via your personal VIP number.
T +49 69 211-VIP / +49 69 211 10 888 (all)
cts@deutsche-boerse.com
Service times: Mon 00:00 until Fri 22:00 CET
Service
Trading and Clearing Members can submit their applications, to participate in one of our markets, via this service. These are the admission types:
The required trainings and exams can also be booked here. The GUI user ID maintenance is also available via this service.
Service
Members can submit and change their Legal Entity Identifier as well as manage Disclosed Client Admission. Additionally, clients can upload their Client ID and ALGO HFT under this service.
Service
All the Eurex and Eurex Clearing invoices and Fee reports can be viewed and downloaded in this section. Access to invoice accounts can be granted via the permissions under “My Profile”.
Contact
Eurex Billing Support Team
T +49 69 211 13388
Support.billing@deutsche-boerse.com
Service
Members can manage and view regulatory reporting hub’s contracts and status.
Service
Here members will be able to view and download documentation of relevant markets and services.
Service
Trading and Clearing Members can maintain their legally required contacts e.g. Compliance or KYC contacts under “Company Contacts”.
Contact
Member Section Support Team
T +49- 69 211 17888
member.section@deutsche-boerse.com
Service times: From Mon 09:00 until Fri 18:00 CET
Service
Trading and Clearing Members will find an overview of their Deutsche Börse Relationship Managers as well as an overview of our hotline services within the section “DBAG Contacts”.
Contact
Member Section Support Team
T +49- 69 211 17888
member.section@deutsche-boerse.com
Service times: From Mon 09:00 until Fri 18:00 CET
Service
To ease the start for new users, we have stored useful documentation such as user guides on this website under "Supportive Documents".
Service
If users would like to ask questions on various topics, they can type in their inquiry in this section.
To get access to the Member Section, please follow these simple steps:
A “One Time Password” is part of the 2-factor-authentication method during the login process.
Once you have registered with your email address, the OTP will be sent automatically from the address member.section@deutsche-boerse.com. Please make sure this email address is not blocked by your IT system.
In order to use the Mobile OTP authentication method, a smartphone with the installation of the “ForgeRock Authenticator” app is required. For iOS devices the app can be downloaded and installed via the App Store, and for Android devices via the Google Play Store. For detailed instruction please see chapter 1.2 of the User Login Guide.
After logging in to the Member Section, please follow the path: My Profile > Permissions.
The Trader Application right can be requested under: My Profile > Permissions > Trading & Clearing Administration > Application for Trader, QBO, QCS.
Yes, all the invoices are sorted by markets and are catalogued in the same list. Please note that only those user accounts that have the relevant permissions can see them.
A user account for the Member Section is needed before setting up a company contact. After you have set up the new account, you can set yourself up as a company contact. For more details please refer to the Member Section User Guide "3.11 Company Contacts".
In case of any questions or if you require further information, please contact us via email: member.section@deutsche-boerse.com or via phone: +49-69-211-1 78 88.