Member Section Support

The identity provider cannot process the response due to wrong configuration.

Solution possibility:

• Please open only one browser
• Please go to url: https://membersection.deutsche-boerse.com/portal

If you receive a error message after you did enter your login credentials, refresh your browser and navigate back to the login page or enter again url: https://membersection.deutsche-boerse.com/portal

You will see again the login page. After clicking on “Login” you should be signed in directly without having to enter your login credentials again.

To get access to the Member Section, please follow these simple steps:

1. Go to the Member Section.
2. Click on “Register”.
3. Enter the “Company Member ID” or “Identification Code” you have received from your Central Coordinator (CC).
4. Enter the “Captcha Code” and click “Next”.
5. Please enter the “Organizational Data”, “Personal Data”, “Contact Data” and “Additional Data” and acknowledge the Terms of Use. The email you chose will be required as your username during the login process.
6. Click on “Next”.
7. Search and select the permissions that you want to acquire. You can simply click on the tick box displayed on the left of the listed permissions. Please note that each permission must be approved by the Central Coordinator (CC) who can be found under “My Profile” after successful registration and being logged in.
8. Click on “Next”.
9. Review the data for your application and click on “Submit” to complete the registration process.

A “One Time Password” is part of the 2-factor-authentication method during the login process. 

Once you have registered with your email address, the OTP will be sent automatically from the address member.section@deutsche-boerse.com. Please make sure this email address is not blocked by your IT system. 

Please make sure that email address member.section@deutsche-boerse.com is not blocked by your IT system. If still not receiving the OTP via email please contact the Member Section Support team via member.section@deutsche-boerse.com.  

In order to use the Mobile OTP authentication method, a smartphone with the installation of the “ForgeRock Authenticator” app is required. For iOS devices the app can be downloaded and installed via the App Store, and for Android devices via the Google Play Store. For detailed instruction please see chapter 1.2 of the User Login Guide.

After logging in to the Member Section, please follow the path: My Profile > Permissions.  

The Trader Application right can be requested under: My Profile > Permissions > Trading & Clearing Administration > Application for Trader, QBO, QCS.

Yes, all the invoices are sorted by markets and are catalogued in the same list. Please note that only those user accounts that have the relevant permissions can see them. 

A user account for the Member Section is needed before setting up a company contact. After you have set up the new account, you can set yourself up as a company contact. For more details please refer to the Member Section User Guide "3.11 Company Contacts". 

• Please use the ‘Hand Over‘ function to change the Central Coordinator under the following path: My Profile > Account Information > Hand Over.  

Please make sure that relevant invoice permissions and invoice accounts are assigned by the respective Central Coordinator. 

• You can appoint a Deputy under the following path: Central Coordinator > Portal User Administration. After selecting the respective user (if not in the list please create user first) activate Assign as your deputy button under Deputy tile. 

Please close the pop-up window regarding certificate message or cancel and proceed with the login. 

Please make sure that relevant Client Identification uploading permission is requested and approved by the respective Central Coordinator.

Please make sure that relevant ALGO HFT uploading permission is requested and approved by the respective Central Coordinator.

• Please make sure that the relevant Admission permission is requested and approved by the respective Central Coordinator.
• If you submitted your application before 1 February 2021, please contact the Person Admission team via person.admission@deutsche-boerse.com with your full name, your company name to request support.

User needs to login directly via username under upload should be processed.