Member Section Support


The Member Section is our group-wide portal solution which is used by customers of almost all business segments of Deutsche Börse Group. Within the Member Section several self-services are offered to Eurex Trading Members, Clearing Members and Vendors. The Member Section provides a responsive user interface with access from any device. The client portal makes the interaction for customers easier through transparent processes. 

This website will provide information on:

  • How to complete your registration in order to obtain access to confidential information and member-specific web applications
  • An overview of the most important self-services within the Member Section
  • Who to contact in case of questions 
  • A list of frequently asked questions

Information about the Member Section releases are available under: Member Section Releases. 

Services available via the Member Section

Central User Administration (CUA)

Service

This service contains all user administration topics. Members can create and edit their personal data and request permissions on services they need within the Member Section. They are included all the functionalities under the tab “My Profile”, “Change Organization”, and “Switch User Account”.

Contact

Member Section Support Team
T +49- 69 211 17888
member.section@deutsche-boerse.com
Service times: From Mon 09:00 until Fri 18:00 CET

Central Coordinator (CC)

Service

This section allows you to maintain company users. In particular, user self-registrations, deputy assignments, as well as user accounts that are registered under the company.

Contact

Member Section Support Team
T +49- 69 211 17888
member.section@deutsche-boerse.com
Service times: From Mon 09:00 until Fri 18:00 CET

Technical Connection

Service

Members can monitor and manage their technical connections to the various trading systems by managing requests and configurations, and incident tickets. The maintenance of the Technical Users is also done within this section.

Contact

Customer Technical Support / Technical Helpdesk
Please contact your Technical Account Manager via your personal VIP number.
T +49 69 211-VIP / +49 69 211 10 888 (all)
cts@deutsche-boerse.com
Service times: Mon 00:00 until Fri 22:00 CET

Trading & Clearing Administration

Service

Trading and Clearing Members can submit their applications, to participate in one of our markets, via this service. These are the admission types:

  • Exchange trader admissions
  • Qualified Back-Office Staff (QBO) 
  • Qualified Clearing Staff (QCS)

The required trainings and exams can also be booked here. The GUI user ID maintenance is also available via this service.

Company Administration

Service

Members can submit and change their Legal Entity Identifier as well as manage Disclosed Client Admission. Additionally, clients can upload their Client ID and ALGO HFT under this service. 

Invoices

Service

All the Eurex and Eurex Clearing invoices and Fee reports can be viewed and downloaded in this section. Access to invoice accounts can be granted via the permissions under “My Profile”.

Contact

Eurex Billing Support Team
T +49 69 211 13388
Support.billing@deutsche-boerse.com

Regulatory Reporting Hub

Service

Members can manage and view regulatory reporting hub’s contracts and status. 

Resources

Service

Here members will be able to view and download documentation of relevant markets and services.

Company Contacts

Service

Trading and Clearing Members can maintain their legally required contacts e.g. Compliance or KYC contacts under “Company Contacts”.

Contact

Member Section Support Team
T +49- 69 211 17888
member.section@deutsche-boerse.com
Service times: From Mon 09:00 until Fri 18:00 CET

DBAG Contacts

Service

Trading and Clearing Members will find an overview of their Deutsche Börse Relationship Managers as well as an overview of our hotline services within the section “DBAG Contacts”.

Contact

Member Section Support Team
T +49- 69 211 17888
member.section@deutsche-boerse.com
Service times: From Mon 09:00 until Fri 18:00 CET

User Guides

Service

To ease the start for new users, we have stored useful documentation such as user guides here.

Contact Us

Service

If users would like to ask questions on various topics, they can type in their inquiry in this section. 

Supportive Documents

FAQ

1. How do I get access to the Member Section?

To get access to the Member Section, please follow these simple steps:

  1. Go to the Member Section.
  2. Click on “Register”.
  3. Enter the “Company Member ID” or “Identification Code” you have received from your Central Coordinator (CC).
  4. Enter the “Captcha Code” and click “Next”.
  5. Please enter the “Organizational Data”, “Personal Data”, “Contact Data” and “Additional Data” and acknowledge the Terms of Use. The email you chose will be required as your username during the login process.
  6. Click on “Next”.
  7. Search and select the permissions that you want to acquire. You can simply click on the tick box displayed on the left of the listed permissions. Please note that each permission must be approved by the Central Coordinator (CC) who can be found under “My Profile” after successful registration and being logged in.
  8. Click on “Next”.
  9. Review the data for your application and click on “Submit” to complete the registration process.

2. What is a One-Time-Password (OTP)?  

A “One Time Password” is part of the 2-factor-authentication method during the login process. 

3. How can I receive the One-Time-Password (OTP) via email? 

Once you have registered with your email address, the OTP will be sent automatically from the address member.section@deutsche-boerse.com. Please make sure this email address is not blocked by your IT system. 

4. How do I use the Mobile One-Time-Password (OTP)?  

In order to use the Mobile OTP authentication method, a smartphone with the installation of the “ForgeRock Authenticator” app is required. For iOS devices the app can be downloaded and installed via the App Store, and for Android devices via the Google Play Store. For detailed instruction please see chapter 1.2 of the User Login Guide.

5. Where can I request Permissions?  

After logging in to the Member Section, please follow the path: My Profile > Permissions.  

6. How do I add the Trader Application Permission to submit a Trader Application?

The Trader Application right can be requested under: My Profile > Permissions > Trading & Clearing Administration > Application for Trader, QBO, QCS.

7. Can I manage all my market invoices in one spot?

Yes, all the invoices are sorted by markets and are catalogued in the same list. Please note that only those user accounts that have the relevant permissions can see them. 

8. How can I be set up as a Company Contact? 

A user account for the Member Section is needed before setting up a company contact. After you have set up the new account, you can set yourself up as a company contact. For more details please refer to the Member Section User Guide "3.11 Company Contacts"

In case of any questions or if you require further information, please contact us via email: member.section@deutsche-boerse.com or via phone: +49-69-211-1 78 88.