Eurex has updated its client portal “Member Section” on 1 February 2021, enabling new standards for the offered online services. The completely renewed Member Section 2.0 enables clients to engage with Eurex – and other business areas of Deutsche Börse Group – in a more intuitive and modernized way, delivering improved system performance and enhanced functionalities.
New Member Section 2.0 URL: https://membersection.deutsche-boerse.com
The following is a list of known limitations that covers issues, which might have an impact on Eurex Members. This list is updated daily!
|Issue||Issue Description||Possible solutions|
Error http 401 logging to Member Section
|For technical users, please log in with your personal login credentials.|
If you have no personal login credentials, please start to register on the landing page of the Member Section.
If you have an active user account but you are not able to reset the password, please contact the Member Section Support Team. Please provide your full name, your login user name, and the full name of the company.
Member Section authentication failed
To be able to use the Member Section properly, it is important that your browser allows the saving of specific cookies. Therefore, please ensure that the site https://membersection.deutsche-boerse.com is set up as a 'Trusted Site' in the security settings of your browser. Please check your browser settings (see footer “Technical Requirements” on the Member Section landing page) or refer to your internal system administration to establish the required settings.
This issue is regarding the cache or the account has not been migrated.
Download of Clearstream invoices in .xml (Clearstream only)
Clearstream invoices which have more than 4000 line items cannot be downloaded.
Please contact your Clearstream Relationship Manager who can provide you with the relevant file.
Client upload /Algo HFT
In case of you want upload the files for multiple entities, please ensure that you have the persmission to upload the files for every account. The central coordinator can assign the permission under "Permissions".
The central coordinator can assign the permission under "Permissions".
This function is planned for a later release! In urgent cases the Member Section Support team will be happy to give you information regarding certain registration status via firstname.lastname@example.org.
Please make sure that relevant invoice permissions and invoice accounts are assigned by the respective Central Coordinator.
Please close the pop-up window regarding certificate message or cancel and proceed with the login.
Please make sure that relevant Client Identification uploading permission is requested and approved by the respective Central Coordinator.
Please make sure that relevant ALGO HFT uploading permission is requested and approved by the respective Central Coordinator.
After logging in to the Member Section, please follow the path: My Profile > Permissions
To ensure compliance with the General Data Protection Regulation (GDPR), Company Contacts from the old portal that didn’t have a user account were not migrated to the new Member Section. Therefore, required contacts must be set up again.
A user account for the Member Section is needed before setting up a company contact. After the new account is set up and have logged in, you can set yourself up as a company contact. For more details please refer to the Member Section User Guide page 89.
In case of any questions or your require further information, please contact us via email: email@example.com or via phone: +49-69-211-1 78 88.