ISV & Service Provider Support

Independent Software Vendor (ISV)

In addition to the Trader and Clearer GUI, Eurex Clearing also grants Clearing Members and Independent Software Vendors (ISVs) access to clearing (FIXML, AMQP, FpML, Margin Calculator) and market and reference data interfaces.  

How to become an ISV?   

To become an Eurex Clearing ISV, please contact onboarding-team@deutsche-boerse.com to receive the registration form or simply download it from here: ISV registration (Clearing). Please return the signed form toonboarding-team@deutsche-boerse.com.

  • Once we have received the signed form back, we will initiate the setup process.
  • The account setup will take up to 3 business days and once completed, you are provided with following identification details: 
    • Business partner ID: exclusive identifier of contractual relationship between the legal entity and Eurex.
    • Vendor ID: assigned to the business partner ID and users and services can be associated to it.
  • The registration form will be further used to request the setup of an Implementation Officer within our Member Portal, where technical requests and user maintenance are present together with further useful information.
  • Details regarding successful setup are confirmed via email.  

Registered ISVs will be supplied with all relevant information on their connectivity options and technical documentation.  

Software applications created by Vendors are required to identify themselves by maintaining tag 1605 with the Vendor Member ID that is assigned during the ISV registration process.  

How do we support you?

We want to provide a strong customer service that meets your expectations. We make sure you are always informed about our upcoming releases and offer dedicated technical support for your questions as well as have experts available: 

  • we proactive inform you when there are updates, changes, issues that affect you
  • we are always available for our ISVs via several communication channels e.g. phone, hotline, email
  • nobody likes to wait! Our goal is to provide you with answers within 24hours via your preferred channel

Documentation?

For all relevant system documentation please refer to our Initiative section:

Who are our ISVs?

Please note that Eurex does not perform any conformance tests of third-party applications. All software functionalities listed below are provided by ISVs and are intended for use as general information and guidance only.

FAQs

1. How can I register as an ISV?

To register as an ISV please follow these steps:

  • Send email to client.services@eurex.com with your interest to become registered ISV 

  • Fill in the form that will be provided 

  • Return pdf of the signed form back to us 


2. What are the benefits?

  • Access to simulation environment:
    • Use of production infrastructure
    • Access to reports 
  • Availability of attached clearing environment 
  • Focused testing days 
  • Customer technical support 
  • Marketing – advertise your coverage via ISV participant list 

3. How do we support our products in the production environment?

  • You will always receive the latest release documentation via different channels.
  • We will provide you with real time information about production issues via news feeds.
  • Via the Eurex app our Implementation news will be pushed to your mobile device.

4. Who supports you in case of production issues?

5. What changes are the changes ISVs have to inform Eurex about?

  • Any legal changes that are being reflected in the company registries (e.g. mergers/acquisitions/change of registry address).
  • Having up to date billing contacts and main contact person.
  • Account termination.

If you require further information, please contact us at onboarding-team@deutsche-boerse.com.


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