Hotlines

Looking for answers? All you have to do is ask. Eurex has dedicated specialists on hand to help with your specific issues.

Eurex Frankfurt AG | worldwide
Customer Helpdesk Derivatives

65760 Eschborn

Service times: Mon-Fri: 07:00 - 22:30 CET / All phone calls are recorded

T +49-69-211-1 12 10
F +49-69-211-1 12 11

Eurex Frankfurt AG | worldwide
Customer Technical Support / Technical Helpdesk

Service times: From Mon 01:00 until Fri 22:00 CET (no service on Saturday and Sunday). Please contact your Technical Account Manager via Your personal VIP number.

T +49 69 211 10 888

Eurex Clearing AG | worldwide
Customer Functional Support

Service times: From Mon 09:00 until Fri 18:00 CET

T +49-69-211-10 333

Eurex Clearing AG | worldwide
Helpdesk Securities Clearing

Service times: 07:00 CET – 19:00 CET 

T +49-69-211-1 19 40
F +49-69-211-1 43 34

Eurex Clearing AG | worldwide
Helpdesk Derivatives Clearing

Service times: 01:00 CET – 22:30 CET

T +49-69-211-1 12 50
F +49-69-211-1 43 34

Eurex Clearing AG | worldwide
CCP Risk Management / Risk Exposure Management

Service times: Helpdesk Risk – 01:00 CET – 22:30 CET 

T +49-69-211-1 24 52
F +49-69-211-1 84 40

Eurex Clearing AG | worldwide
CCP Risk Management / OTC Clear Helpdesk

Service times: 08:00 CET – 22:00 CET 

T +49-69-211-1 28 28
F +49-69-211-1 84 40

Eurex Clearing AG | worldwide
Helpdesk Clearing Data Control

Service times: Service times: 08:00 CET – 20:00 CET

T +49-69-211-1 24 53
F +49-69-211-1 44 20

Market Status

XEUR

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

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