Hotlines

Eurex Frankfurt AG | worldwide
Customer Helpdesk Derivatives

65760 Eschborn

Service times: 24 hrs during trading days starting Monday 00:00 to Friday 11:00 pm CET

T +49-69-211-1 12 10
F +49-69-211-1 12 11

Eurex Frankfurt AG | worldwide
Customer Technical Support / Technical Helpdesk

Service times: From Mon 01:00 until Fri 22:00 CET (no service on Saturday and Sunday). Please contact your Technical Account Manager via Your personal VIP number.

T +49 69 211 10 888

cts@deutsche-boerse.com

Eurex Clearing AG | worldwide
Customer Functional Support

Service times: From Mon 09:00 until Fri 18:00 CET

T +49-69-211-10 333

client.services@deutsche-boerse.com

Eurex Clearing AG | worldwide
Helpdesk Securities Clearing

Service times: 07:00 CET – 19:00 CET 

T +49-69-211-1 19 40
F +49-69-211-1 43 34

ccp@eurex.com

Eurex Clearing AG | worldwide
Helpdesk Derivatives Clearing

Service times: 01:00 CET – 22:30 CET

T +49-69-211-1 12 50
F +49-69-211-1 43 34

clearing@eurex.com

Eurex Clearing AG | worldwide
CCP Risk Management / Risk Exposure Management

Service times: Helpdesk Risk – 01:00 CET – 22:30 CET 

T +49-69-211-1 24 52
F +49-69-211-1 84 40

risk@eurex.com

Eurex Clearing AG | worldwide
CCP Risk Management / OTC Clear Helpdesk

Service times: 08:00 CET – 22:00 CET 

T +49-69-211-1 28 28
F +49-69-211-1 84 40

otcclear@eurex.com

Eurex Clearing AG | worldwide
Helpdesk Clearing Data Control

Service times: Service times: 08:00 CET – 20:00 CET

T +49-69-211-1 24 53
F +49-69-211-1 44 20

clearingdata@eurexclearing.com