Looking for answers? All you have to do is ask. Eurex has dedicated specialists on hand to help with your specific issues.
Eurex Frankfurt AG | worldwide
Customer Helpdesk Derivatives
Mergenthalerallee 61
65760 Eschborn
on trading days from Monday 01:00 until Friday 23:00 CET.
T +49-69-211-1 12 10
F +49-69-211-1 12 11
Eurex Frankfurt AG | worldwide
Customer Technical Support / Technical Helpdesk
Service times from Monday 01:00 – Friday 22:00 CET
(no service on Saturday and Sunday)
T +49-69-211-VIP / +49-69-211-1 08 88 (all)
Eurex Clearing AG | worldwide
Customer Functional Support
Service times from Monday 09:00 – Friday 18:00 CET
T +49-69-211-1 03 33
Eurex Clearing AG | worldwide
Helpdesk Securities Clearing
Service times from 07:00 – 19:00 CET
T +49-69-211-1 19 40
F +49-69-211-1 43 34
Eurex Clearing AG
Helpdesk Derivatives Clearing
Service times from 01:00 – 22:30 CET
T +49-69-211-1 12 50
F +49-69-211-1 43 34
Eurex Clearing AG
CCP Risk Management / Risk Exposure Management
Service times from 01:00 – 22:30 CET
T +49-69-211-1 24 52
F +49-69-211-1 84 40
Eurex Clearing AG
CCP Risk Management / OTC Clear Helpdesk
Service times from 08:00 – 22:00 CET
T +49-69-211-1 28 28
F +49-69-211-1 84 40
Eurex Clearing AG
Helpdesk Clearing Data Control
08:00 CET – 20:00 CET
T +49-69-211-1 24 53
F +49-69-211-1 44 20
Eurex Repo F7 Functional Helpdesk
Mon - Fri 07:15 - 18 :00 CET
Support regarding trading GUI, mistrade handling, training courses and examinations.
T +41-43-4 30-72 20
Market Status
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
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