Member Section


Eurex has updated its client portal “Member Section” on 1 February 2021, enabling new standards for the offered online services. The completely renewed Member Section 2.0 enables clients to engage with Eurex – and other business areas of Deutsche Börse Group – in a more intuitive and modernized way, delivering improved system performance and enhanced functionalities.

New Member Section 2.0 URL:  https://membersection.deutsche-boerse.com

UNTITLED

Known Limitations

The following is a list of known limitations that covers issues, which might have an impact on Eurex Members. This list is updated daily!

IssueIssue DescriptionPossible solutions

Error http 401 logging to Member Section

  • If the user has an inactive account
  • If the user uses the login credentials from a previous company
  • If the user logs in with Technical User credentials
  • If the user gives the wrong username/password
  • If the user logs in with an account which was not migrated (company account and user account are not related)
For technical users, please log in with your personal login credentials.
If you have no personal login credentials, please start to register on the landing page of the Member Section.
If you have an active user account but you are not able to reset the password, please contact the Member Section Support Team. Please provide your full name, your login user name, and the full name of the company. 

Member Section authentication failed

Browser Setting:
To be able to use the Member Section properly, it is important that your browser allows the saving of specific cookies. Therefore, please ensure that the site https://membersection.deutsche-boerse.com is set up as a 'Trusted Site' in the security settings of your browser. Please check your browser settings (see footer “Technical Requirements” on the Member Section landing page) or refer to your internal system administration to establish the required settings.
 
  • Internet Explorer versions: 7 to 11
  • Firefox: 30
  • Safari: 7 for Windows, 10.5 und 10.6/7 for MacOS
  • Chrome: 35
  • Microsoft Edge

This issue is regarding the cache or the account has not been migrated. 
  1. Just reload the browser once.
  2. Delete the cache --> Settings - privacy & security settings - clear browsing history -  clear data. 

Download of Clearstream invoices in .xml (Clearstream only)

Clearstream invoices which have more than 4000 line items cannot be downloaded.

Please contact your Clearstream Relationship Manager who can provide you with the relevant file.

Client upload /Algo HFT

In case of you want upload the files for multiple entities, please ensure that you have the persmission to upload the files for every account. The central coordinator can assign the permission under "Permissions".

The central coordinator can assign the permission under "Permissions".


FAQs

1. What is the process to change the Central Coordinator?

  • Please use the ‘Hand Over‘ function to change the Central Coordinator under the following path: My Profile > Account Information > Hand Over.  

2. Why can I not track a Member Section account registration after it is submitted?

This function is planned for a later release! In urgent cases the Member Section Support team will be happy to give you information regarding certain registration status via member.section@deutsche-boerse.com

3. Why am I not able to see the Clearstream Invoices?

Please make sure that relevant invoice permissions and invoice accounts are assigned by the respective Central Coordinator. 

4. Why am I not receiving the One Time Password (OTP) via email?

Please make sure that email address member.section@deutsche-boerse.com is not blocked by your IT system. If still not receiving the OTP via email please contact the Member Section Support team via member.section@deutsche-boerse.com.  

5. How do I use the Mobile One Time Password (OTP) App?

  • In order to use the Mobile OTP authentication method, a smartphone with the installation of the “ForgeRock Authenticator” app is required. For iOS devices the app can be downloaded and installed via the App Store, and for Android devices via the Google Play Store. For detailed instruction please see chapter 1.2 of the User Login Guide. 

6. How do I add the Trader Application right so I can submit a Trader application?

  • The Trader Application right can be requested under: My Profile > Permissions > Trading & Clearing Administration > Application for Trader, QBO, QCS.

7. How can a Deputy be added in the Member Section?

  • You can appoint a Deputy under the following path: Central Coordinator > Portal User Administration. After selecting the respective user (if not in the list please create user first) activate Assign as your deputy button under Deputy tile. 

8. While logging into the Member Section I´m getting request for Certificates, which one should I select?

Please close the pop-up window regarding certificate message or cancel and proceed with the login. 

9. Why am I not able to upload the Client Identification files?

Please make sure that relevant Client Identification uploading permission is requested and approved by the respective Central Coordinator.

10. Why am I not able to upload the ALFO HFT files?

Please make sure that relevant ALGO HFT uploading permission is requested and approved by the respective Central Coordinator.

11. Why am I not able to submit a Trader/QBO/QCS admission?

  • Please make sure that the relevant Admission permission is requested and approved by the respective Central Coordinator.
  • If you submitted your application before 1 February 2021, please contact the Person Admission team via person.admission@deutsche-boerse.com with your full name, your company name to request support.

12. Where can I request Permissions?

After logging in to the Member Section, please follow the path: My Profile > Permissions

13. Why are some of the company contacts missing?

To ensure compliance with the General Data Protection Regulation (GDPR), Company Contacts from the old portal that didn’t have a user account were not migrated to the new Member Section. Therefore, required contacts must be set up again.

14. How can I be set up as a Company Contact?

A user account for the Member Section is needed before setting up a company contact. After the new account is set up and have logged in, you can set yourself up as a company contact. For more details please refer to the Member Section User Guide page 89.

In case of any questions or your require further information, please contact us via email: member.section@deutsche-boerse.com or via phone: +49-69-211-1 78 88.

Market Status

XEUR

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

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