Information Channels

Service Status Support

The service status displays information about delays and availability of selected reports and systems at start and end-of-day. The messages are automatically generated. Please click here to see the service status of Deutsche Börse Groups technical infrastructure. 

System Status

The system status provides information on delays during the technical start-of-day or end-of-day process.


End-of-day processing



21:30 h

05:00 h

Eurex Classic

20:00 h

01:00 h


23:10 h

01:00 h


22:40 h

00:45 h

Prisma / ARP

23:00 h

03:00 h

Boerse Frankfurt-T7

22:30 h

06:00 h


21:30 h

06:00 h

Report Status

Up until 4 p.m. on any given day, the displayed information on the distribution of individual reports or files refers to the previous day.

At 4 p.m., this is replaced by information on the current day’s distributions which will be displayed for 24 hours.

If there are multiple intraday distributions of the same report, information will only be displayed for the latest distribution.



Eurex Frankfurt AG
Key Account Management

Service times from 09:00 - 18:00 CET

T +49-69-211-10 333

Market Status


The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.