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Eurex Frankfurt AG
Helpdesk Derivatives Trading Operations
Service times Monday to Friday from 01:00 – 23:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 12 10
Eurex Frankfurt AG
Helpdesk Mass Deletion Derivatives Trading Operations
Service times Monday to Friday from 01:00 – 23:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 25 40
Eurex Frankfurt AG
Customer Technical Support / Technical Helpdesk
Service times Monday to Friday from 01:00 – 23:00 CET
(no service on Saturday and Sunday)
T +49-69-211-VIP / +49-69-211-1 08 88 (all)
Eurex Repo F7 Functional Helpdesk
Customer Functional Support / Functional Helpdesk
Service times Monday to Friday from 07:15 – 18:00 CET
Support regarding trading GUI, mistrade handling, training courses.
T +41-43-430-72 20
Eurex Clearing AG
Helpdesk Derivatives Clearing
Service times from 01:00 – 22:30 CET
(no service on Saturday and Sunday)
T +49-69-211-1 12 50
F +49-69-211-1 43 34
Eurex Clearing AG | worldwide
Helpdesk Securities Clearing
Service times Monday to Friday from 07:00 – 19:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 19 40
F +49-69-211-1 43 34
Eurex Clearing AG
Customer Technical Support / Technical Helpdesk
Service times Monday to Friday from 01:00 – 22:00 CET
(no service on Saturday and Sunday)
Please contact your Technical Account Manager
via our personal VIP number.
T +49-69-211-1 08 88
Eurex Clearing AG | worldwide
Customer Functional Support
Service times Monday to Friday from 09:00 – 18:00 CET
(no service on Saturday and Sunday)
Eurex Clearing AG
CCP Risk Management / Risk Exposure Management
Service times Monday to Friday from 01:00 – 22:30 CET
(no service on Saturday and Sunday)
T +49-69-211-1 24 52
F +49-69-211-1 84 40
Eurex Clearing AG
CCP Risk Management / OTC Clear Helpdesk
Service times Monday to Friday from 08:00 – 22:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 28 28
F +49-69-211-1 84 40
Eurex Clearing AG | worldwide
Helpdesk Clearing Data Control
Service times Monday to Friday from 08:00 – 20:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 24 53
Eurex Clearing AG
Helpdesk Billing
Service times Monday to Friday from 09:00 – 18:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 33 88
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.