Contact Us

We are pleased to answer your questions. Please select your appropriate contact person in one of our offices.

Complaint Management

If you wish to make a complaint, please write an email to

We will do our best to process your enquiry as soon as possible. If we are unable to answer directly, we will guide you to someone in the organisation who can.

More information about the complaint management can be found here.

Contacts for whistleblowers

Deutsche Börse Group offers the opportunity to anonymously report known or suspected violations via a standardised electronic whistleblower system. You can find more information about submitting a report here.

Business Contacts


Relationship Management


Trading system F7

More contacts can be found here.

Market Status


The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.