Contact us

Addresses

79 Results

Contact

Eurex Global Derivatives AG

Theilerstrasse 1a
6300 Zug

T +41-43-430-71 01

info@eurex.com

Contact

Eurex Frankfurt AG

Market Structure

hft_law@eurex.com

Contact

Eurex Frankfurt AG

Key Account Management

Service times from 09:00 - 18:00 CET

T +49-69-211-10 333

client.services@eurex.com

Contact

FX Sales

Frankfurt
T +49-69-211-1 26 19

London
T +44-20-78 62-76 64

Chicago
T +1-312-544-1056

fx@eurex.com

Contact

Eurex

Member Section
Customer Support

Service times from 09:00 - 18:00 CET

T +49-69-211-1 78 88

member.section@deutsche-boerse.com

Contact

FIC Derivatives & Repo Sales

Contact

Eurex Frankfurt AG

Mergenthalerallee 61
65760 Eschborn

T +49-69-2 11-0

info@eurex.com

Contact

Eurex Repo

Eurex Repo Sales & Relationship Management

Frankfurt/London/Paris/Zug

repo.sales@eurex.com

Contact

Eurex Frankfurt AG

Sales Continental Europe | Equity & Index Sales EMEA

T +49-69-211-1 39 40

info@eurex.com

Contact

Key Account Management

Service times from 09:00 - 18:00 CET

T +49-69-211-10 333

client.services@eurex.com

Contact

Eurex Frankfurt AG

Helpdesk Mass Deletion Derivatives Trading Operations

Service times from Monday 01:00 – Friday 23:00 CET
(no service on Saturday and Sunday)

T +49-69-211-1 25 40

eurextrading@eurex.com

Contact

Eurex Frankfurt AG

Helpdesk Derivatives Trading Operations


Service times from Monday 01:00 – Friday 23:00 CET
(no service on Saturday and Sunday)

T +49-69-211-1 12 10

eurextrading@eurex.com

Contact

Eurex Frankfurt AG

Customer Technical Support / Technical Helpdesk

Service times from Monday 01:00 – Friday 23:00 CET
(no service on Saturday and Sunday)

Please contact your Technical Account Manager via your personal VIP number which can be found in the Member Section.

T +49-69-211-VIP / +49-69-211-1 08 88 (all)

cts@deutsche-boerse.com

Contact

André Ammann

Eurex Repo Sales & Relationship Management

T +41-43-4 30-71 12

repo.sales@eurex.com

Contact

Lee Bartholomew

Head of FIC ETD Product Design | FIC ETD Product Design

T +44 20-78 62-76 54

lee.bartholomew@eurex.com

Contact

Maesa Beany

FIC ETD Product Design

T +44-20-78 62-72 35

maesa.beany@eurex.com

Contact

Paul Beck

Equity & Index Sales EMEA

T +352-243-3 61 42

paul.beck@eurex.com

Contact

Dorte Carlsen

Equity & Index Sales EMEA

T +44-207-8 62-72 17

dorte.carlsen@eurex.com

Contact

Neo Chiu

Equity & Index Sales Asia

T +852 2530- 78 04

neo.chiu@eurex.com

Contact

Maximilian Dannheimer

Eurex Clearing AG | Head of FX Sales
FX Derivatives

T +49-69-211-1 21 55

maximilian.dannheimer@eurex.com

Contact

Ingo Deisenroth

Eurex Repo Sales & Relationship Management

T +49-69-2 11-1 41 93

repo.sales@eurex.com

Contact

Lorena Dishnica

Equity & Index Product Design

T +44-207-8 62-72 42

lorena.dishnica@eurex.com

Contact

Tobias Ehinger

Equity & Index Product Design

T +49-69-211-1 23 13

tobias.ehinger@eurex.com

Contact

Eurex Repo F7 Functional Helpdesk

Customer Functional Support / Functional Helpdesk

Mon - Fri 07:15 - 18 :00 CET
Support regarding trading GUI, mistrade handling, training courses and examinations.

T +41-43-430-72 20

Repo.Trading@eurex.com

Contact

Eurex Repo F7 Technical Helpdesk

Customer Technical Support / Technical Helpdesk

T +41-43-4 30-72 40
F +41-43-4 30-72 80

techhelp@eurexrepo.com

Market Status

XEUR

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

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