ISV & Service Provider Support

Independent Software Vendors (ISV)

In addition to the Trader GUI, Eurex Exchange also grants Trading Participants and Independent Software Vendors (ISVs) access to open trading (ETI, FIX), clearing (FIXML, AMQP, FpML, Margin Calculator) and market and reference data interfaces.  

How to become an ISV?   

To become an Eurex Exchange ISV, please contact onboarding-team@deutsche-boerse.com to receive the registration form or simply download it from here: ISV registration (Trading). Please return the signed form to onboarding-team@deutsche-boerse.com

  • Once we have received the signed form back, we will initiate the setup process. 
  • The account setup will take up to 3 business days and once completed, you are provided with following identification details:
    • Business partner ID – exclusive identifier of contractual relationship between the legal entity and Eurex.
    • Member ID – assigned to the business partner ID and users and services can be associated to it.
  • The registration form will be further used to request the setup of an Implementation Officer within our Member Portal, where technical requests and user maintenance are present together with further useful information.
  • Details regarding successful setup are confirmed via email. 

Registered ISVs will be supplied with all relevant information on their connectivity options and technical documentation.  

Software applications created by Vendors are required to identify themselves by maintaining tag 1605 with the Vendor Member ID that is assigned during the ISV registration process.  

How do we support you?

We want to provide a strong customer service that meets your expectations. We make sure you are always informed about our upcoming releases and offer dedicated technical support for your questions as well as have experts available: 

  • We proactively inform you when there are updates, changes, issues that affect you

  • We are always available for our ISVs via several communication channels e.g. phone, hotline, email

  • Nobody likes to wait! Our goal is to provide you with answers within 24hours via your preferred channel

Documentation?

The general T7 information can be found under: T7. For the T7 Release documentation please refer to our Initiatives section: T7 Releases.

Who are our ISVs?

Please also note that Eurex does not perform any conformance tests of third-party applications. All software functionalities listed below are provided by ISVs and are intended for use as general information and guidance only.

FAQs

1. How can I register as an ISV?

To register as an ISV please follow these steps:

  • Send email to client.services@eurex.com with your interest to become registered ISV 

  • Fill in the form that will be provided 

  • Return pdf of the signed form back to us 

2. What are the benefits?

  • Access to simulation environment  

  • Use of production infrastructure 

  • Access to reports 

  • Availability of attached clearing environment 

  • Focused testing days 

  • Customer technical support 

  • Marketing – advertise your coverage via ISV participant list 

3. What are our connectivity options?

The connectivity options are the following:

  • T7 Could Simulation 

  • Vendor access is a standard solution for DB software development and testing purposes. It allows ISVs to access permanent simulation via secure encrypted VPN connectivity. With Vendor Access, ISVs are able to access the markets of Deutsche Börse and also partner exchanges. Among markets available in permanent simulation are : Eurex, Xetra, Börse Frankfurt, EEX Futures, Vienna, Prague, Budapest Ljubljana etc. These markets are available by various interfaces.

    For more details about vendor access please contact us at vendors@deutsche-boerse.com.

4. How do we support our products in the production environment?

  • You will always receive the latest release documentation via different channels 

  • We will provide you with real time information about production issues via news feeds 

  • Via the Eurex app our Implementation news will be pushed to your mobile device

5. Who supports you in case of production issues?

  • Technical issues:   
    Customer technical support
    E-Mail: cts@deutshce-boerse.com 

  • Functional issues:  
    Market Supervision 
    E-Mail: eurextrading@eurex.com or 
    Phone: +49 (0) 69 211-10 333  
    Client & ISV Readiness Trading 
    E-Mail: client.services@eurex.com    

6. What are the changes that ISVs should inform Eurex about?

  • Any legal changes that are being reflected in the company registries (e.g. mergers/acquisitions/change of registry address)

  • Having up to date billing contacts and main contact person 

  • Account termination 

In case of any questions or your require further information, please contact us at onboarding-team@deutsche-boerse.com.

Overview of content

Market Status

XEUR

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.