A member of
In addition to the Trader GUI, Eurex Exchange also grants Trading Participants and Independent Software Vendors (ISVs) access to open trading (ETI, FIX), clearing (FIXML, AMQP, FpML, Margin Calculator) and market and reference data interfaces.
How to become an ISV?
To become an Eurex Exchange ISV, please contact onboarding-team@deutsche-boerse.com to receive the registration form or simply download it from here: ISV registration. Please return the signed form to onboarding-team@deutsche-boerse.com.
Registered ISVs will be supplied with all relevant information on their connectivity options and technical documentation.
Software applications created by Vendors are required to identify themselves by maintaining tag 1605 with the Vendor Member ID that is assigned during the ISV registration process.
We want to provide a strong customer service that meets your expectations. We make sure you are always informed about our upcoming releases and offer dedicated technical support for your questions as well as have experts available:
We proactively inform you when there are updates, changes, issues that affect you
We are always available for our ISVs via several communication channels e.g. phone, hotline, email
Nobody likes to wait! Our goal is to provide you with answers within 24hours via your preferred channel
The general T7 information can be found under: T7. For the T7 Release documentation please refer to our Initiatives section: T7 Releases.
Please also note that Eurex does not perform any conformance tests of third-party applications. All software functionalities listed below are provided by ISVs and are intended for use as general information and guidance only.
FAQ
To register as an ISV please follow these steps:
Send email to client.services@eurex.com with your interest to become registered ISV
Fill in the form that will be provided
Return pdf of the signed form back to us
Access to simulation environment
Use of production infrastructure
Access to reports
Availability of attached clearing environment
Focused testing days
Customer technical support
Marketing – advertise your coverage via ISV participant list
The connectivity options are the following:
Vendor access is a standard solution for DB software development and testing purposes. It allows ISVs to access permanent simulation via secure encrypted VPN connectivity. With Vendor Access, ISVs are able to access the markets of Deutsche Börse and also partner exchanges. Among markets available in permanent simulation are : Eurex, Xetra, Börse Frankfurt, EEX Futures, Vienna, Prague, Budapest Ljubljana etc. These markets are available by various interfaces.
For more details about vendor access please contact us at vendors@deutsche-boerse.com.
You will always receive the latest release documentation via different channels
We will provide you with real time information about production issues via news feeds
Via the Eurex app our Implementation news will be pushed to your mobile device
Technical issues:
Customer technical support
E-Mail: cts@deutshce-boerse.com
Functional issues:
Market Supervision
E-Mail: eurextrading@eurex.com or
Phone: +49 (0) 69 211-10 333
Client & ISV Readiness Trading
E-Mail: client.services@eurex.com 
Any legal changes that are being reflected in the company registries (e.g. mergers/acquisitions/change of registry address)
Having up to date billing contacts and main contact person
Account termination
In case of any questions or your require further information, please contact us at onboarding-team@deutsche-boerse.com.
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.