A member of
Key Account Management
Service times from 09:00 - 18:00 CET
T +49-69-211-10 333
client.services@eurex.comRelease Competence Center
Service times from Monday 09:00 – Friday 18:00 CET
(no service on Saturday and Sunday)
Customer Technical Support / Technical Helpdesk
T +49-69-211-1 08 88
cts@deutsche-boerse.comSales Continental Europe | Equity & Index Sales EMEA
T +49-69-211-1 39 40
info@eurex.comKey Account Management
Service times from 09:00 - 18:00 CET
Eurex Repo Sales & Relationship Management
Frankfurt/London/Paris/Zug
repo.sales@eurex.comHelpdesk Mass Deletion Derivatives Trading Operations
Service times from Monday 01:00 – Friday 23:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 25 40
eurextrading@eurex.comHelpdesk Derivatives Trading Operations
Service times from Monday 01:00 – Friday 23:00 CET
(no service on Saturday and Sunday)
T +49-69-211-1 12 10
eurextrading@eurex.comCustomer Technical Support / Technical Helpdesk
Service times from Monday 01:00 – Friday 22:00 CET
(no service on Saturday and Sunday)
T +49-69-211-VIP / +49-69-211-1 08 88 (all)
cts@deutsche-boerse.com
Frankfurt
T +49-69-211-1 26 19
London
T +44-20-78 62-76 64
Chicago
T +1-312-544-1056
E-Mail
fx@eurex.com
For immediate operational issues, please refer to the respective hotlines.
Member Section
Customer Support
Service times from 09:00 - 18:00 CET
T +49-69-211-1 78 88
member.section@deutsche-boerse.comKey Account Management
Service times: Monday to Friday 09:00 - 18:00 CET
Member Section Support
Service times from 09:00 - 18:00 CET
T +49-69-211-1 78 88
member.section@deutsche-boerse.comKey Account Management
Service times: Monday to Friday 09:00 - 18:00 CET
Helpdesk Clearing Data Control
Service times: Monday to Friday 08:00 – 20:00 CET
T +49-69-211-1 24 53
clearingdata@eurex.comEurexOTC Clear Service (Production)
T +49-69-211-1 28 28
OTCClear@eurex.comCustomer Technical Support
Service times: Monday to Friday 01:00 - 22:00 CET
Contact your Technical Account Manager via your VIP number found in the Member Section.
T +49-69-211-VIP / +49-69-211-1 08 88 (all)
cts@deutsche-boerse.comEurex Repo Sales & Relationship Management
T +41-43-4 30-71 12
repo.sales@eurex.comEquity & Index Sales America
T +1 917-519 1705
alexander.ballenger@eurex.comHead of FIC ETD Product Design | FIC ETD Product Design
T +44 20-78 62-76 54
lee.bartholomew@eurex.com
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.