A member of
Eurex
In order to provide members with technical support following the triple witch expiration on March 20, 2008, Eurex would like to announce that Eurex Customer Technical Support will be available on March 21, 2008 (Good Friday) between 6:00 CET and 12:00 CET.
The helpdesk mentioned above can be reached under the telephone number +49-69-211-1 12 00 and will be available particularly to support members with queries concerning Theoretical Price Files and reports.
Please be reminded that Eurex is closed for trading and clearing (exercise, settlement and cash) in all products on March 21 and March 24, 2008 (Good Friday and Easter Monday).
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.