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Eurex
In order to harmonize ordering processes, as of September 1, 2010, only such orders for connections and technical change requests which have been entered via the online service “Tickets & Requests” will be accepted. Tickets & Requests is a service offered in the Eurex Member Section on the Eurex website. The path to the order entry page is:
https://business.eurexchange.com/irj/portal > Technical Services >
Tickets & Requests > Enter a Request
As of September 1, 2010, orders placed by fax or e-mail will no longer be accepted.
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
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