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Eurex
In order to provide Members with technical support on December 31, 2011, Eurex would like to inform that on this day, Eurex Customer Technical Support will be available from 06:00 CET to 12:00 CET.
Eurex Customer Technical Support can be reached under tel. +49-69-211-1 12 00 and will be available to support Members, in particular with regard to queries concerning Theoretical Price Files and reports.
For further information regarding trading hours at Eurex year-end 2011 please refer to Eurex circular 291/11.
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
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