Eurex
Dear Eurex Participant,
We are pleased to announce that Eurex Exchange and Eurex Clearing will introduce the new section "Support" on the website www.eurex.com as of 1 March 2021.
By introducing the "Support" section, we will streamline the service and support experience by consolidating all service and support content in the new dedicated section. Through this optimised operational set-up, clients will benefit from reduced administrative effort, as they will find all content relevant for operations, projects and support in one place.
What will change?
Besides a lot of new support-related content that will be published for the first time, the content currently published under "Tech" and "Initiatives" will be integrated in the new “Support” section on the Eurex website as of 1 March 2021:
"Tech": Current location: www.eurex.com > Trade > Tech
(The German version currently located under www.eurex.com > "Handel > Technologie" will cease to exist.)
"Initiatives": Current location: www.eurex.com > Trade > Find > Initiatives
"Tech": Current location: www.eurex.com > Clear > Tech
"Initiatives": Current location: www.eurex.com > Clear > Find > Initiatives
All links to the webpages and documents that are currently published under the navigation areas “Tech” and “Initiatives” will change.
In order to provide you with an overview of all changes, we have published a changelog with all affected webpages and a list of the new links to the new "Support" section. The new links will be activated on 1 March 2021. The changelog is available under this link:
We kindly ask Eurex Exchange Participants to review any active scripts they might be using and make adjustments if required.
If you have any questions or comments, please do not hesitate to contact your Key Account Manager or send an e-mail to client.services@eurex.com.
Kind regards
Your Client Services Team
How to keep up with news? Get the latest Eurex updates fast and easy using: Eurex App, LinkedIn, YouTube or visit our website.
Recipients: | All Trading Participants of Eurex Deutschland and Vendors | |
Target groups: | Front Office/Trading, Middle + Back Office, IT/System Administration, Auditing/Security Coordination | |
Contact: | client.services@eurex.com | |
Web: | www.eurex.com |
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.
