Dear Eurex Participant,
Eurex is publishing its joint Emergency Playbook with Frankfurter Wertpapierbörse (FWB®, the Frankfurt Stock Exchange) on incident handling (Standards and Best Practices). This document provides Trading Participants with a concise overview of technical incident handling at Eurex, including guidelines on incident communication to the market, as well as the internal operational procedures that are activated in the event of a technical incident.
With this Playbook, we would like to further support our Trading Participants to be prepared to the best extent for potential incidents, notwithstanding constant efforts on our side to maintain the high availability rate of the T7 trading system for the Eurex market. This publication complements various existing documents, including the Disaster Recovery Concept, the T7 Incident Handling Guide and Newsflash messages explaining the handling of special incident cases or providing more general incident handling information.
As part of its mission, Eurex continuously improves its technology and procedures with the goal to offer a robust infrastructure and the best incident handling possible. Eurex strives for a highly resilient T7 trading system and constantly works on improving business continuity measures to get close to 100 percent availability.
In case a technical incident does occur, Eurex has established clear standards and will regularly review and improve its joint incident communication and handling with FWB to minimize the impact and swiftly resolve the issue. By publicly communicating the standards described in this document, Eurex wants to increase clarity and predictability for its Trading Participants regarding the operational procedures that are in place.
2. Playbook content
This Playbook describes the incident communication and operational procedures for Eurex markets including the most recent improvements based on Trading Participants’ feedback. It expands on trading system resilience through incident prevention based on a model with consecutive lines of defense. For situations where an incident occurs, the Playbook also describes different aspects of incident handling on the systems:
This Playbook is Eurex’s contribution to a broader industry discussion on best practices and common standards. Eurex is committed to providing the best possible service and as such, is always open to improvements and adapting its policies and procedures in line with technological progress and applicable regulations.
The Emergency Playbook is attached to this Newsflash and is also available on the Eurex website and will be updated regularly.
If you have any questions regarding the Playbook’s Eurex topics, suggestions or comments, please contact Eurex Trading Operations via firstname.lastname@example.org.
Your Eurex Trading Operations Team
All Trading Participants of Eurex Deutschland and Vendors
Front Office/Trading, Middle + Backoffice, IT/System Administration, Auditing/Security Coordination
Market Status ⓘ
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
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