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Sep 10, 2026

Eurex

Eurex Readiness Newsflash | Extended Customer Technical Support – Saturday Coverage Introduced

Eurex Readiness Newsflash | Extended Customer Technical Support – Saturday Coverage Introduced

With this Newsflash, Eurex informs you about an extension of our client technical support coverage, underscoring our ongoing commitment to providing exceptional service and supporting your operational needs.

Beginning in September, we will introduce dedicated Saturday support. A Technical Key Account Manager will be available every Saturday from 09:00 AM to 5:00 PM CEST to handle client inquiries and ensure robust connectivity support.

With this additional coverage, our team will be able to respond swiftly to any urgent network-related queries, helping to ensure operational stability and providing added confidence in meeting your trading needs.

Please do not hesitate to contact your Technical Key Account Manager or send an e-mail to: cts@deutsche-boerse.com if you have any questions.

Kind regards, 
Your Client Services Team


Further Information

Recipients:

All Trading Participants of Eurex Deutschland and Vendors 

Target groups:

Front Office/Trading, Middle + Backoffice, IT/System Administration, Auditing/Security Coordination

Contact:

Your Technical Key Account Manager or cts@deutsche-boerse.com

Web:

www.eurex.com


Market Status

XEUR

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

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