Support

Compliance Support

Client Due Diligence

Why performing Customer Due Diligence?

Eurex is legally required by the German Money Laundering Act and the EU Money Laundering Directive to conduct a due diligence exercise on its customers. 

When do we request information from you?

We conduct a KYC (Know Your Customer) assessment at the time of onboarding a customer and periodically during the ongoing business relationship. A risk-based approach is used in order to mitigate the customer compliance risk effectively. As per the KYC requirements, we collect and maintain up-to-date KYC documents and information for the customer’s business relationships with Eurex.  

What KYC documentation we request from you?

  • Purpose: Required during an Onboarding and KYC periodic review, if a change has occurred
  • Validity: The most recent version 

Please provide the Memorandum or Articles of Association (or statutes or by-laws or articles of incorporation or charter) that governs your company and contains information on the following: 

  • Business purpose and list of activities the entity is authorized to exercise 
  • Name of the regulator 
  • Responsibilities of directors and management 
  • Means by which the shareholders exercise control over the board of directors  
  • Details on whether the entity is authorized to issue bearer shares  

  • Purpose: Required during an Onboarding and KYC periodic review  
  • Validity: The most recent version, not older than 3 months for Onboarding and 6 months for KYC periodic review 


Business License reflects proof of regulation. It acts as evidence that the member firm is licensed as a financial services provider and/or regulated or listed by the relevant authority or self-regulatory industry association according to the legal requirements of its jurisdiction. 

If your entity is established by a law or decree, please provide proof of set up / establishment stating the respective legislative law, act or decree or an official document issued by the relevant governmental authority proving the set-up and supervision or a charter of public authorities (such as governmental decrees). 
 

  • Purpose: Required during an Onboarding and KYC periodic review  
  • Validity: The most recent version, not older than 3 months for Onboarding and 6 months for KYC periodic review 
     

Commercial register should reflect proof of existence, shareholders, authorized persons, and the board of directors. It acts as evidence that the member firm is currently registered as an active legal person. Please provide an excerpt from the public register of companies, trade registry or the office of Secretary of State etc. of the relevant jurisdiction. It should be issued by the local authority which oversees company registrations or is downloadable from this authority’s website.  

If an entry in the Register of Companies does not exist, corresponding evidence could be provided via

  • Certificate of Incorporation or 
  • Provisions by law or in the articles of association applicable to the specific entity (e.g. for a central bank, the Central Bank Law of the respective jurisdiction)

  • Purpose: Required during an Onboarding and KYC periodic review
  • Validity: Should not be older than 1 year 


Wolfsberg Questionnaire is an AML Questionnaire that covers the major aspects of the financial crime programs, these being the AML (Anti Money Laundering), ABC (Anti bribery and corruption) and Sanctions related topics. Please provide the applicable, signed and filled out Wolfsberg Questionnaire (CBDDQ or FCCQ).  

What is the difference between CBDDQ and FCCQ?

The Wolfsberg CBDDQ V1.4 is requested from customers who perform client (agency) business.

The Wolfsberg FCCQ V1.2 is requested from customers who perform only proprietary business with us.

For more guidance how to fill in the questionnaire please visit: the Wolfsberg Group.

  • Purpose: Required during an Onboarding and KYC periodic review   
  • Validity: Should not be older than 1 year 


The CIT contains all relevant information to identify a customer e.g. customer basic data, ownership data, executive management data and sanctions certificate. Members are requested  to fill out and duly sign our Customer Identification Template (CIT).

  • Purpose: Required during an Onboarding and KYC periodic review  
  • Validity: Should not be older than 1 year 
       

The Ownership and Structure chart is required along with the Customer Identification Template (CIT). Please provide a visual representation of all significant shareholders owning or controlling directly or indirectly 10% or more of the company’s shares, voting, profit rights or other means of similar control. It is necessary to indicate the ownership or shareholding percentages with each connector in the chart. The chart itself must be duly signed and stamped accordingly.  

  • Purpose: Required during an Onboarding and KYC periodic review 
  • Validity: Should not be older than 1 year 


The organizational chart is required along with the Customer Identification Template (CIT). The organizational chart is a visual representation of the structure of the executive management, including their functions. The chart itself must be signed and stamped accordingly. 

  • Purpose: Required during an Onboarding and KYC periodic review   
  • Validity: Should be valid and not passed the date of expiry 


The passport or ID card is required to verify the identity of an Ultimate Beneficial Owner (UBO) according to the Money Laundering Act (GwG). A “Beneficial Owner” is the natural person who ultimately owns or controls directly or indirectly, through holding companies or pooling of interest, 25% or more of the share capital, business interest, voting rights or similar means of control according to the GwG.

For the identification of Ultimate Beneficial Owners, a copy of a valid Passport or ID card is required which displays the following information:

  • Full name 
  • Place of birth 
  • Date of birth 
  • Citizenship 
  • Address of residence 
  • Nationality 

  • Purpose: Required during an Onboarding and KYC periodic review  
  • Validity: Should be the most recent 


Please provide the most recent Audited Annual Report with financial statements on your company. If an Annual Report is not published for your company, then please provide the most recent Audited Financial Statements.  

  • Purpose: Required during an Onboarding and KYC periodic review   
  • Validity: Should not be older than 3 months for Onboarding and 6 months for KYC periodic review


The signatories on the account opening forms and the Customer Identification template (CIT) must be verified against the authorized list. The list of authorized signatures must:  

  • Clearly state that the listed persons are authorized to represent the company 
  • The correct name of the signatory and a sample of the corresponding signature must be presented next to it  
  • The list must have been issued and signed by persons who are authorized to give the representation authorization to individuals  

  • Purpose: Required during an Onboarding of a Eurex Clearing member
  • Validity: Should be the most recent 
     

This is required for the tax code and FATCA (Foreign Account Tax Compliance Act) purposes. 

  • Purpose: Required during an Onboarding and KYC periodic review
  • Validity: Should not be older than 3 years


This is required only for Non-US Banks (entities organized under non-US law and located outside of the United States) maintaining a correspondent account with any US Bank or US broker-dealer in securities.

  • Purpose: Required during an Onboarding and KYC periodic review
  • Validity: The most recent version 
      

This is required when a trust has been identified in the ownership structure of the customer which owns (directly or indirectly) 25% or more of the share capital, business interest or voting rights.  The deed should include the purpose, type of trust and details regarding the settlors, trustees, protectors and beneficiaries.

  • Purpose: Required  during an Onboarding and during KYC periodic review, if a change has occurred
  • Validity: The most recent version 

  
For a fund, please provide a Fund Prospectus or a similar official document that includes detailed information on the fund, purpose, the type (special or mutual fund) and its management. 

  • Purpose: Required during an Onboarding and throughout our business relationship
  • Validity: The most recent version  


A Person acting on Behalf (PaoB) is the person who signs initial contracts with one of the DBG legal entities in order to establish the initial business relationship. In line with BaFin Circular 03/2017 and the Money Laundering Act (GwG) the identification and verification of the PaoB will be conducted through video identification provided by our business partner WebID Solutions GmbH. 

Our quick guide and tutorial will assist you to achieve this effortlessly. 

  • Purpose: Required during an Onboarding 
  • Validity: The most recent version 


The application form includes the memberships and licenses the client wishes to apply for and must be duly signed by the PaoB. 

Who is the KYC Contact?

In order to fulfil the KYC requirements in both of our interests and with the aim of streamlining subsequent administrative processes and making it a simpler and easier experience for you, we request you to provide a KYC contact.  

The KYC contact will be responsible for providing KYC information for all the business relationships. KYC information includes all information to comply with KYC requirements, especially those related to funding of terrorist activities and money laundering.

The following information of your KYC contact is required:

  • Full Name
  • Email Address
  • Phone Number

You can provide the KYC contact via the following:

Have you signed the Letter of Consent?

The Letter of Consent  is a declaration of consent for data sharing within the various Deutsche Börse Group (“DBG”) entities with which you maintain a business relationship. Customers which have signed the Letter of Consent benefit from a streamlined process in respecting to future onboardings and periodic KYC (Know Your Customer) reviews, as you are only required to provide the requested set of KYC documents once, regardless of the multiple business relationships you may have across the several DBG entities.

Do you know the SWIFT KYC Register?

We are a member of the SWIFT KYC Registry. We are happy to utilize the relevant KYC files in the SWIFT network as soon as our customers have made the most recent documentation available there. Eurex Clearing AG is participating in the SWIFT KYC Registry where all required documents/information are stored. Eurex Clearing AG updates the registry on an annual basis or ad-hoc (if required).  The SWIFT KYC Registry can also be accessed via the following link: SWIFT KYC Register

Contact

Contact

Eurex Frankfurt AG
Key Account Management

Service times from 09:00 - 18:00 CET

client.services@eurex.com


Market Status

XEUR

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

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