Eurex
Dear Eurex Participant,
We at Eurex constantly strive to improve our communication, services and support for our clients. Especially during the intense time of a pandemic, the importance of having appropriate online tools and channels that enable transparent and convenient business processes has become clearer than ever.
Today, we are pleased to announce a new service for our clients on the Eurex website www.eurex.com:
Eurex Support
With the new service, we significantly enhance the accessibility of information for the users of our products and services. Our ambition is to streamline the support and service experience by consolidating all service and support content in the new dedicated Portal. Through this optimised operational set-up, clients will benefit from reduced administrative effort, as they will find all content relevant for operations, projects and support in one place.
The new service makes support subjects and documentation available from one source, easily at your disposal whenever you require more insight or details about our products and services.
Visit the new Eurex Support pages where it is easier for you to:
Get easy access to system and service status, reaching service and support helpdesks.
Easily access deliveries and tasks resulting from initiatives.
Read featured articles about best practices and readiness guidelines for regulatory, functional and technical changes.
Reduce administrative effort for onboarding and operations.
Access our knowledge base with best practice articles, tutorial videos and posts, troubleshoot guidance and much more.
Eurex Support is designed not only as a facility for customers to engage with us but also to connect with others in the Eurex community, as easily and convenient as possible for you.
We value your feedback: What do you think of our new service? Do you think we can do better? Please let us know and we will initiate further improvements.
Kind regards
Your Client Services team
How to keep up with news? Get the latest Eurex updates fast and easy using: Eurex App, LinkedIn, YouTube or visit our website.
Recipients: | All Trading Participants of Eurex Deutschland and Vendors | |
Target groups: | Front Office/Trading, Middle + Back Office, IT/System Administration, Auditing/Security Coordination | |
Contact: | client.services@eurex.com | |
Web: |
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.
