A member of
Eurex
This circular replaces the previous Eurex circular 265/07: “Eurex Exchanges Hotlines / Telephone Numbers of Market Supervision: Call Recording”, dated 21 December 2007
1. Introduction
Eurex Deutschland would like to remind the respective recipients by means of this circular that incoming and outgoing telephone calls:
are recorded by Eurex Deutschland to perform its task of monitoring the orderly conduct of exchange trading and the settlement of trades (§ 23 paragraph 1 clause 1 of the Exchange Rules of Eurex Deutschland).
2. Required action
The recipients are requested to forward this circular to all persons within their respective companies, who contact the DTO (either via listed hotlines or personal telephone extension numbers of DTO staff), explicitly stating the following important aspects:
Privacy Notice of Eurex Deutschland.pdf
3. Details
Data recorded, the confidentiality of which is in the interests of Exchange Participants or of a third party, will be only used for the aforementioned purpose and only if clarifying pertinent facts is not, or not reasonably, possible by using other evidence (§ 23 paragraph 2 clause 1 of the Exchange Rules of Eurex Deutschland). Such data may be forwarded to the competent bodies named in § 10 paragraph 1 clause 3 of the German Stock Exchange Act (Börsengesetz), insofar as those bodies need to know about the data to be able to perform their tasks.
The recordings shall be deleted after the retention period as defined in § 23 paragraph 1 clause 2 of the Exchange Rules of Eurex Deutschland. As an alternative to the recorded telephone lines, DTO can be reached at the below mentioned e-mail address.
Calls to and from the following DTO hotlines are recorded:
Hotline name/purpose | Hotline number | Alternative communication channel |
General contact for Eurex (MIC: XEUR) | +49-69-211-1 12 10 | eurextrading@eurexchange.com |
Mass Deletion Hotline Eurex | +49-69-211-1 25 40 | eurextrading@eurexchange.com |
Further information
Recipients: | To whom it may concern, especially: all Eurex Members and Vendors | |
Target groups: | Traders, Central Coordinators, Member Supervisors, Compliance functions, Security Administrators, Clearing, General | |
Contact: | Derivatives Trading Operations, tel. +49-69-211-1 12 10 (Eurex). Alternatively, please use the | |
Web: | www.eurexchange.com | |
Related circular: | Eurex circular 265/07 | |
Authorised by: | Randolf Roth |
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
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