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Eurex Customer Satisfaction survey 2025 is open!


  • The invite has been sent from Eurex through our mailing tool. The sender address is “customer.survey@info.eurex.com”. The mail is personalized for each client. 

  • Our SAP solution (Marketing cloud) uses trackable links on the domain "https://smc-link.s4hana.ondemand.com/", they forward directly to our website. Be aware that some software may flag the email as spam due to this function, but they are completely safe and legitimate. 

  • Our survey aims at identifying strengths and weaknesses within our offered services to derive suitable measures for improvement. Your personal feedback will help us improve and emphasize what we are good at. 

Survey participation is voluntary. Be assured that the answers you provide will be kept strictly confidential. They will be combined with other responses and reported in aggregated form only. Please click here for Eurex's Privacy Notice for the Customer Satisfaction Survey 2025.

                                                     

  


Market Status

XEUR

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.