Release April 2023

With this Member Section release, the following enhancements are being introduced to provide clients with a intuitive and modernized login process:

  • refreshed landing page
  • new two-factor authentication process, which is mandatory for all users starting 17 April
  • Decommissioning of Download Agent
  • Refresh of Fee Report Portal
  • Enhancement of Customer Documentation & Resources area

Production start: 17 April 2023

Supporting Documents

Have a look at the Member Section - Login User Guide and watch our tutorial videos to get familiar with the new two-factor authentication process for the Member Section!


Release Items/ Participants Requirements



Action Item

Refresh of landing page

The landing page of the Member Section will be refreshed to give clients a clearer overview of the services within the client portal and to provide an overall improved interface. 

This change does not require any actions from Member Section users.

New two-factor authentication

Deutsche Börse’s objective is to always ensure a strong security against unauthorized access to Member Section user accounts while providing ease of use at the same time. With this release, the Member Section login process will be enhanced by introducing a new two-factor authentication process.

Once the new authentication is setup, Member Section users will easily and securely sign-in to their Member Section accounts by using one of the three authentication options that are listed below:

  • E-mail authentication: users can receive the verification code via e-mail.
  • Authentication via SMS text message: users can register their mobile phones to receive the verification code via SMS.
  • App authentication: users can use the Microsoft Authenticator App and register their phone to receive the verification code.

As of 14 April 2023, the existing authentication process via ForgeRock Authenticator App will be decommissioned.

The e-mail verification will be the default option for all users. The other two authentication options need to be set up by the users in the Member Section via the following path: My Profile > Login Settings > Two-Factor Authentication options.  

We recommend that Member Section users utilize at least two authentication methods for convenience. Instructions for the setup of additional authentication methods can be found under: Member Section Support > Tutorial Videos or via the Member Section - Login User Guide.

Reset password

Please note that those users who have not logged in between the rollout on 17 April 2023 and by the close of business 28 April 2023, will be required to firstly reset their password followed by the setup of the new two-factor authentication process. 

If you have not logged in between 17 - 28 April 2023, please follow these steps to change your password:  

  1. Access the Member Section via:
  2.  Click on “Login”.
  3. Click on “Forgot your password?”.
  4. Enter your username and click on “Send Verification Code”.
  5. Open your email and check for the verification email which includes a code.
  6. Copy the code and enter it on the login screen in the field “Verification Code” and click on “VERIFY CODE”.
  7. Enter your new password in the respective two fields and click on "CONTINUE".

Decommissioning of Download Agent

The legacy download agents will be decommissioned as of 15 April 2023. All download agents are replaced with modern APIs that are available in the API Hub inside the Member Section.  

Members are asked to get familiar with the API Hub. To further consume the data, Trading Members need to make sure to program the new interface via the API Hub. Details on the API Hub are available via the Technical Connection – User Guide in chapter 2.5. 

Refresh of Fee Report Portal

As of Monday, 17 April 2023, Member Section users will be presented with a refreshed interface of the Fee Report Portal within the Member Section. Deutsche Börse will upgrade the technical infrastructure and introduce an improved user interface.

This change does not require any actions from Member Section users.

Enhancement of Customer Documentation & Resources area

The layout for the services Documents and Resources within the Member Section will also be refreshed to improve the user interface.

This change does not require any actions from Member Section users.

Are you looking for information on a previous initiative? We have stored information about our previous initiatives in our Archive for you!



Member Section
Customer Support

Service times from 09:00 - 18:00 CET

T +49-69-211-1 78 88

Market Status


The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

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