ISV & Service Provider Support

Independent Software Vendor (ISV)

In addition to the Trader GUI, Eurex Exchange participants may also use Third Party Software from Independent Software Vendors (ISVs) to access trading (ETI, FIX-LF), clearing (FIXML, AMQP, FpML, Margin Calculator) and market and reference data interfaces.  

If it is intended to employ such a Third Party Software, the respective ISV must be registered at Eurex Deutschland and/ or Eurex Clearing.  

How to register?   

To become a registered ISV, please download the ISV registration form, complete it, and email it to Once the signed form is received, the set-up process will be initiated.

  • The registration form will be further used to request the setup of an Implementation Officer within the Member Portal where technical requests and user maintenance are present together with further useful information.
  • Details regarding successful setup are confirmed via email. 

Registered ISVs will be supplied with all the relevant information on their connectivity options and technical documentation.  

How do we support you?

In order to ensure that no important information is missing, we recommend to subscribe to our information services.

We have established an internet-based subscription service that integrates Eurex Clearing Circulars and Readiness Newsflashes, as well as Eurex Circulars and Readiness Newsflashes. This service allows customers to select the content they need for their specific fields of activity.


For all relevant system documentation please refer to our Initiative section:

Which ISVs are registered?

Please also note that Eurex does not perform conformance tests of third-party applications. All software functionalities listed below are provided by ISVs and are intended for use as general information and guidance only.


  • Access to simulation environment possible on request 

  • Focused testing days 

  • Customer technical support available to ISVs with simulation access

  • Marketing – contact details and functionalities of the ISV Software are published on the Eurex webpage to help Trading Participants and Clearing Members to contact the ISVs of their choice 

  • You will always receive the latest release documentation via different channels 

  • We will provide you with real time information about production issues via news feeds 

  • Any legal changes that are being reflected in the company registries (e.g. mergers/acquisitions/change of registration address)

  • Contact person changes 

  • Deregistration 

If you require further information, please contact us at

Market Status


The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.