Mar 02, 2021
Eurex Clearing
Eurex Clearing Readiness Newsflash | New Support service launched on the Eurex website
Dear Clearing Member,
We at Eurex Clearing constantly strive to improve our communication, services and support for our clients. Especially during the intense time of a pandemic, the importance of having appropriate online tools and channels that enable transparent and convenient business processes has become clearer than ever.
Today, we are pleased to announce a new service for our clients on the Eurex website www.eurex.com:
- Eurex Clearing: www.eurex.com > Support
- Eurex Exchange: www.eurex.com > Support
Eurex Support
With the new service, we significantly enhance the accessibility of information for the users of our products and services. Our ambition is to streamline the support and service experience by consolidating all service and support content in the new dedicated Portal. Through this optimised operational set-up, clients will benefit from reduced administrative effort, as they will find all content relevant for operations, projects and support in one place.
The new service makes support subjects and documentation available from one source, easily at your disposal whenever you require more insight or details about our products and services.
Visit the new Eurex Support pages where it is easier for you to:
- avoid incidents and problems
Get easy access to system and service status, reaching service and support helpdesks.
- know which initiative affects you and how to prepare for it
Easily access deliveries and tasks resulting from initiatives.
- stay compliant
Read featured articles about best practices and readiness guidelines for regulatory, functional and technical changes.
- be informed
Reduce administrative effort for onboarding and operations.
- extend your knowledge
Access our knowledge base with best practice articles, tutorial videos and posts, troubleshoot guidance and much more.
Eurex Support is designed not only as a facility for customers to engage with us but also to connect with others in the Eurex community, as easily and convenient as possible for you.
We value your feedback: What do you think of our new service? Do you think we can do better? Please let us know and we will initiate further improvements.
Kind regards
Your Client Services team
How to keep up with news? Get the latest Eurex updates fast and easy using: Eurex App, LinkedIn, YouTube, or visit our website.
Recipients: | All Clearing Members, Basic Clearing Members, Disclosed Direct Clients of Eurex Clearing AG and vendors | |
Target groups: | Front Office/Trading, Middle + Backoffice, IT/System Administration, Auditing/Security Coordination | |
Contact: | client.services@eurex.com | |
Web: |
