ISV & Service Provider Support

Overview of content

Independent Software Vendor (ISV)
Service Provider

Independent Software Vendor (ISV)

In addition to the Trader and Clearer GUI, Eurex Clearing also grants Clearing Members and Independent Software Vendors (ISVs) access to clearing (FIXML, AMQP, FpML, Margin Calculator) and market and reference data interfaces.

How to become an ISV?

To become an Eurex Clearing ISV, please contact onboarding-team@deutsche-boerse.com to receive the registration form or simply download it from here: ISV registration. Please return the signed form to onboarding-team@deutsche-boerse.com.

Once we have received the signed form back, we will initiate the setup process.
The account setup will take up to 3 business days and once completed, you are provided with following identification details:
- Business partner ID: exclusive identifier of contractual relationship between the legal entity and Eurex.
- Vendor ID: assigned to the business partner ID and users and services can be associated to it.
The registration form will be further used to request the setup of an Implementation Officer within our Member Portal, where technical requests and user maintenance are present together with further useful information.
Details regarding successful setup are confirmed via email.

Registered ISVs will be supplied with all relevant information on their connectivity options and technical documentation.

Software applications created by Vendors are required to identify themselves by maintaining tag 1605 with the Vendor Member ID that is assigned during the ISV registration process.

How do we support you?

We want to provide a strong customer service that meets your expectations. We make sure you are always informed about our upcoming releases and offer dedicated technical support for your questions as well as have experts available:

we proactive inform you when there are updates, changes, issues that affect you
we are always available for our ISVs via several communication channels e.g. phone, hotline, email
nobody likes to wait! Our goal is to provide you with answers within 24hours via your preferred channel

Documentation?

For all relevant system documentation please refer to our Initiative section:

Who are our ISVs?

Please note that Eurex does not perform any conformance tests of third-party applications. All software functionalities listed below are provided by ISVs and are intended for use as general information and guidance only.