Emergency Contacts

Contact

Helpdesk Securities Clearing

Service times: Mon - Fri, 07:00 - 19:00 CET

T +49-69-2 11-1 19 40

F +49-69-2 11-1 43 34

Contact

Helpdesk Trading

Service times: 24h during trading days, starting Monday 00:00 CET to Friday 22:30 CET

T +49-69-2 11-1 12 10

F +49-69-2 11-1 12 11

Contact

Customer Technical Support / Technical Helpdesk

Service times: From Mon 01:00 until Fri 22:00 CET (no service on Saturday and Sunday). Please contact your Technical Account Manager via Your personal VIP number.

Contact

Helpdesk Derivatives Clearing

Service times: 00:00 CET to 22:30 CET during trading days

T +49-69-2 11-1 12 50

F +49-69-2 11-1 43 34

emergency-contacts